BALANCING PERSONALIZATION AND EFFICIENCY IN DIGITAL TRANSFORMATION
Enter the realm of digital transformation in this episode of the Design & Hospitality podcast series, featuring Judit Toth, Founder & CEO at Vivere Hospitality and General Manager at INK Hotel along with Sanjay Sharma, Chief Technology Officer at Orascom Hotels Management.
In this conversation, our speakers delve into the hospitality sector in the UAE, they navigate the delicate balance between delivering personalized services and ensuring operational efficiency, particularly in the context of leveraging cutting-edge technologies like AI chatbots to streamline services. Our experts bring into light the disruptions and challenges that accompany the implementation of new technologies, providing valuable insights into how hotel executives can strike a harmonious equilibrium between innovation and operational stability to deliver a seamless guest experience. Tune in as we venture into the domain of smart homes, how these advancements have outpaced hotels and to what extent the hospitality sector has embraced such technological shifts. Keeping eco-conscious in mind, this episode will also touch base on strategies for hotels to integrate certified sustainable travel options, ensuring a balance between sustainable technologies and profitability.